Salesforce Center of Excellence Senior Release Manager
February 27, 2018
This role will plan and execute deployments of Agile iteration releases, routine changes and incidents focused on prioritized roadmap and business strategic goals, CX, scalability, quality and timely deliveries.
We are looking for a strategic thinker to plan and coordinate how releases are handled partnering with IT, to ensure that all functionality is delivered smoothly, on time and efficiently to our customers.
This role will require strong facilitation and leadership of cross-functional teams. An ideal candidate is an innovator; a change agent, someone who leverages data to challenge existing assumptions and identifies solutions, driving towards continuous process improvement.
This position is based in HQ in McLean. It reports into the CoE Director.
*Serve as the primary point of contact with IT partners in Interation planning activities and to oversee Agile Iterations process end-to-end.
*Set and manage to consistent deployment schedules, accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
*Work with System Admin team to manage change control process, following the CoE prioritization framework to ensure changes align with strategic goals and roadmap, to deliver capabilities where quality is ensured in a fast-paced, iterative environment.
*Ensure all changes meet readiness criteria prior to deployment.
*Work with developers to properly resolve incidents, merge conflicts, deployment errors.
*Track release metrics to drive improvement and report successes/failures to CoE.
*Proactively provides recommendations to optimize platform capabilities and ensure high ROI.
*Salesforce Admin or Developer Certification Required
*5+ years of experience implementing or developing Salesforce apps. Sales or Service Clouds, preferred.
*3+ years as a Release Manager for software development, Salesforce.com and cloud platforms preferred.
*2+ years’ experience in migration tools such as MDM Informatica, preferred
*2+ years’ experience of Jenkins, Git hub
*Proven experience with release management tools and concepts, including version control and branching
*Exceptional organizational skills and attention-to-detail, project management experience, preferred
*Experience using and following SDLC methodologies, Agile preferred
*Accountable, able to set timelines that are reasonable and consistently met
*Demonstrate ability to influence stakeholders to meet objectives
*Comfortable managing teams
*Knowledge of Salesforce
*Good leadership and people management skills
*Ability to work with technical and non-technical stakeholders
*Confident able to multi-task and manage expectations in a fast-paced environment with competing priorities