Salesforce Center of Excellence Success Trainer
February 27, 2018
We are looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption.
A Salesforce Certification is highly preferred. Experienced trainers with Salesforce experience without certifications will be considered and required to attain a certification as a pre-condition to join the team.
This position is based in HQ in McLean. It reports into the Success Manager at the Salesforce CoE.
*Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac’s businessees by using Salesforce.
*Deliver hands-on trainings on horizontal capabilities and Freddie process specific use cases of Salesforce, delivered 1:1, cross-area trainings, short video recordings, learn & lunch trainings, onsite as well virtual.
*Produce training materials for end users, including quick reference guides, short video tutorials on ‘how to’, demo key existing functionality and heavily leverage Trailhead.
*Manage Chatter Support Group, to provide solutions to end users via this channel and ensure user needs are addressed timely and accurately.
*Secure training logistics such as venue/room availability, connectivity, and materials to deliver excellent customer experiences.
*Maintain training portal and content library by producing new trainings (recordings) on specific themes, tips and tricks and drives roll out of these materials using Salesforce.com.
*Track and measure effectiveness for trainings (attendance, feedback etc), including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs.
*Help identify platform enhancements, best practices for governance and processes based on training feedback and gaps and share recommendations with CoE team.
*Support Success Manager with ad hoc requests for training received via the CoE Request Support and in the creation and communication of a monthly training plan/calendar.
*Develop ‘hero stories’ with success cases from end users to demonstrate the value around how those customers are using SFDC.
*Strong knowledge of Salesforce required
*Training experience required preferably with Salesforce
*Strong communication skills (written and verbal)
*People management experience required
*Good leadership and mentoring skills
*Extensive experience in and strong knowledge of Salesforce
*Good leadership and people management skills
*Corporate training experience
*Must be comfortable presenting