Program Management Tech Lead (Salesforce)

Corporate Functions
McLean, VA
April 18, 2018
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Position Overview

The Single-Family Strategic Delivery group is responsible for managing offerings and initiatives that add value to Freddie Mac Sellers and Servicers, as well as driving efficiency and competitiveness in our business. The Change Management team within Strategic Delivery has oversight for execution of change initiatives that impact the Single-Family business. We are seeking a Project Manager Tech Lead to provide Project Management support for large, strategic, cross-functional projects. These projects necessitate full time commitment and are not undertaken by incumbents whose primary role is elsewhere. Strong quantitative, analytic and project management skills are also required. The focus of this position will be on implementing initiatives that result in Customer experience improvements and efficiency gains. The types of initiatives this position will support are command center, contact center technology and Salesforce. The incumbent will be required to provide administrative support in creating and updating project plans and dashboard, complete the required tasks in PM Portal, coordinate meetings, and manage process or technology work-steams in support of a larger Program. The position will require the Project Management Tech Lead to interface with other Project Managers, vendors, IT, business partners, and stakeholders. In some instances the Project Manager Tech Lead may be required to provide Business Analyst support in addition to Project Management responsibilities. The work is challenging, complex and strategic, and requires an experienced professional who can assist in driving execution and lead projects that are multi-faceted in nature, including technology and process improvement.

Responsibilities Include:

* Reporting status of project work streams
* Managing risk and mitigation of work stream specific issues
* Developing business requirements
* Developing project plans and keeping up with tasks in PM Portal
* Establishing and assuring adherence to budgets, schedules, work plans, and performance requirements
* Leading key contributors to complete tasks and assisting with the removal of any barriers to prevent the project from getting off track
* Assisting Program Director with any other project responsibilities
* Operating with a high-level of autonomy


* 5 – 7 years of related Program/Project Management
* Knowledge of Salesforce and Contact Center Technology capabilities
* Project Management experience in implementing Salesforce enhancements, applications integrations, and AppExchange apps
* General knowledge of the primary mortgage market
* Bachelor’s degree in Business or Finance, or equivalent work
* Strong attention to detail and robust analytical skills
* Superior oral and written communications skills, with the
ability to communicate effectively across a broad range of
organizational levels
* Proficient with Microsoft Project
* Excellent presentation skills
* Proven track record delivering large projects with a budget of $1MM and up
* Demonstrated business acumen, problem solving skills,
intellectual maturity, and relationship management skills
* Ability to work independently and with a team

Preferred Skills

* Working knowledge of the Strategic Delivery PM Portal and processes
* General knowledge of the Loan Advisor Suite applications
* Ability to work effectively with continuous change and short deadlines
* Excellent Excel and PowerPoint presentation skills

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.